Terms & Conditions

Terms & Conditions

For bookings, go to Reservations page or call +6-088-448866 (Direct Line) or Fax +6-088-485822

Drivers and License Requirements
The Renter and all additional drivers must possess a valid driving license, either national or international, and must be at least 23 years old and not older than 65 years. A probation license is not acceptable.

Terms of Payment
All payment must be made in advance. AHSB Rentacar Sdn. Bhd. (ARC) accepts the following credit/charge cards: MasterCard, Visa, American Express.

Rates Inclusive
Rates are inclusive of unlimited mileage, maintenance, insurance for fire and theft, liability damage to property as a result of an accident.

Excess Fee Clause
In the event of the Renter sustaining any damage to an ARC vehicle whether by collision or other means, the Renter is liable to Excess Fees as follows:

Type of VehicleExcess Fee (RM)
Saloon Car below 1600 c.c.1,500.00
Saloon Car above 1601 to 2000 c.c.2,500.00
Saloon Car above 2001 to 3000 c.c.5,000.00
4WD Double Cabin3,500.00
4 x 4WD Wagon5,000.00

Collision Damage Waiver (CDW)
Should damage be sustained, the Renter can choose to pay the CDW and shall not be liable for any excess fee, according to the following rates:

Type of VehicleCDW Rates (RM)
Day / Month
Saloon Car below 1600 c.c.20.00 / 400.00
Saloon Car above 1601 to 2000 c.c.28.00 / 560.00
Saloon Car above 2001 to 3000 c.c.35.00 / 700.00
4WD Double Cabin32.00 / 640.00
4 x 4WD Wagon35.00 / 700.00
MPV30.00 / 600.00
All accidents must be reported to ARC and the Police within 24 hours; otherwise the Renter is liable for the full cost of the damage sustained by the vehicle.

Cars are rented out with a full tank of fuel, which is refilled at the Renter's expense on return. ARC's cars either run on unleaded petrol or diesel. Each vehicle is appropriately labeled to indicate the type of fuel usage.

Parking Fees and Traffic Fines
The Renter is liable for all parking fees incurred during the duration of the rental. The Renter is also liable for all parking and traffic summonses incurred during the rental period. An additional fifty Ringgit Malaysia (RM 50.00) administration fee will be charged to the Renter over and above any fine and penalty for any violation arising from the Renter's use of the vehicle. ARC retains the right to charge against the Renter's charge/credit card, if and when any payment is due for traffic offences committed during the rental period, even after the termination of the rental.

Extension of Rental
Should the Renter wish to extend the rental period it should be done as follows: 1. Inform our call center at least 24 hours before the end of the rental period. 2. Arrange for payment in advance to validate the insurance coverage. The Renter would be driving the vehicle illegally and without insurance if the proper documentation is not done. Payment can be done through the internet or a local bank.

Delivery and Collection Services
All rented vehicles that need to be delivered to / collected from a location further than 5 km from Kota Kinabalu will incur a service charge of a minimum of thirty Ringgit Malaysia (RM 30.00) or more, depending on the distance and accessibility of the destination from the rental location.

A sum of sixty Ringgit Malaysia (RM 60.00) will be levied on check-out and collection of vehicles after business hours inclusive of Sundays and Public Holidays.

Terms of Use
The information on this Website is provided "as is" and AHSB Rentacar Sdn Bhd makes no representations or warranties as to the accuracy, adequacy, completeness, or appropriateness for any particular purpose of any such information. AHSB Rentacar Sdn Bhd expressly disclaims liability for any errors and omissions therein and for any damages whatsoever whether arising out of or in connection with your use of, reliance upon, or acting or forbearing to act upon, any information on this Website even if AHSB Rentacar Sdn Bhd has been advised of the possibility of such damages. This paragraph applies only to the extent permitted by applicable law.